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Estimated Pay info$13 per hour
Hours Part-time
Location Morgantown, West Virginia

About this job

Job Description

Job Description
About the Role:
Join Double Star Hospitality Morgantown as a Guest Service Agent, where you'll be the friendly face that welcomes guests to our vibrant hotel. In this dynamic role, you will play a crucial part in ensuring a memorable stay for every visitor while representing a company known for its exceptional service and hospitality.


Responsibilities:
  • Greet and check-in guests with a warm and welcoming demeanor.
  • Handle guest inquiries and resolve issues promptly and efficiently.
  • Manage reservations and maintain accurate guest records.
  • Provide information about hotel amenities, services, and local attractions.
  • Assist with billing and payment processes during check-out.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Maintain a clean and organized front desk area.
  • Uphold hotel policies and procedures to ensure a safe environment for guests and staff.
Requirements:
  • High school diploma or equivalent; hospitality experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using hotel management software and Microsoft Office.
  • Ability to work flexible hours, including weekends and holidays.
  • Positive attitude and a passion for providing outstanding guest service.
  • Ability to multitask and thrive in a fast-paced environment.
  • Previous experience in customer service or hospitality is a plus.
About Us:
Double Star Hospitality Morgantown has been serving guests with excellence for over a decade, creating a welcoming atmosphere that keeps visitors coming back. Our commitment to quality service and guest satisfaction has made us a preferred choice in the area, and our employees love the supportive team culture and opportunities for growth within the company.

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Posting ID: 1255942249 Posted: 2026-06-21 Job Title: Guest Service Agent