Customer Service Representative (Temporary) - HVAC

We are seeking an experienced Customer Service Representative to support our team in a fast-paced HVAC manufacturing environment. This temporary role is ideal for a candidate who can quickly step in, manage customer accounts, and coordinate orders for custom ductwork and fabricated metal components with minimal supervision.

Key Responsibilities

• Serve as the primary point of contact for customers ordering HVAC and sheet metal products
• Process and manage orders, including custom specifications and dimensions
• Provide accurate order status, lead times, and product information
• Coordinate with production (coil line, bending, and assembly) to ensure timely fulfillment
• Communicate delays, material issues, or changes proactively
• Maintain accurate documentation and order records

Qualifications

• 3+ years of Customer Service experience
• Experience in manufacturing, HVAC, or metal fabrication strongly preferred
• Strong attention to detail and ability to manage multiple orders
• Excellent communication and problem-solving skills
• Experience with ERP or order entry systems preferred

Position Details

• Temporary position
• Office setting within a manufacturing facility
• Fast-paced, team-oriented environment