Services Coordinator HOA

Join Our Team as a Services Coordinator!
Location: Camarillo
 

Are you passionate about delivering exceptional customer service and making a real impact in a community? Villager Services is looking for a dynamic, detail-oriented Services Coordinator to be the friendly face and trusted resource for our residents. If you thrive in a fast-paced environment and enjoy solving problems while building relationships, this is the opportunity for you.

Responsibilities

As a key member of our Village Services team, you will serve as the primary point of contact for residents, ensuring their needs are handled with care, urgency, and professionalism.

• Act as the go-to resource for resident inquiries, requests, and concerns
• Coordinate with internal teams (Maintenance, Landscape, Security, Admin) to ensure timely service resolution
• Provide clear, consistent updates to residents on service requests
• Track and document requests, complaints, and resolutions with accuracy
• Identify trends in resident needs to help improve operations and planning
• Support community communication efforts and promote village amenities
• Deliver exceptional service via phone, email, and in-person interactions
• Assist with urgent or high-priority service coordination when needed

What We’re Looking For

We’re seeking someone who is people-focused, organized, and solutions-driven.

• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• High attention to detail and organizational skills
• Experience with customer service or service coordination (HOA experience a plus!)
• Familiarity with work order systems (Frontsteps or similar preferred)
• Ability to remain calm and professional in challenging situations

What Success Looks Like

• Quick and effective response to resident needs
• High level of resident satisfaction and trust
• Accurate tracking and follow-through on all service requests
• Proactive identification of recurring issues and improvements

Why Join Villager Services?

• Be part of a community-focused organization that values service excellence
• Work in a collaborative environment with multiple departments
• Make a direct impact on resident experience and community satisfaction
• Opportunity to contribute to process improvements and operational success

Ready to Make a Difference?

If you’re someone who takes pride in helping others, enjoys problem-solving, and thrives in a service-driven role, we’d love to hear from you.

For immediate consideration call/text Jennie 626.290.7328 and send resume to jennie.suguitan@bbsi.com

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