Electronic Banking Specialist

• Mobile Deposit Management: Manage Mobile Deposit registrations and process limit changes.
• Bill Pay Management: Manage profile change requests and process limit changes.
• Fraud Mitigation & Review: Monitor daily digital banking reports to identify unusual transaction activity.
• Fraud Incident Response: Review online banking history upon notification of a compromise to identify unusual transaction history. Extract and provide detailed activity logs to appropriate staff to assist in fraud investigations.
• Digital Communication Management: Manage the information email account, providing professional, timely responses or routing to the correct department.
• Core Maintenance: Perform backend maintenance on user profiles, including adding/removing accounts, etc.
• Internal Support: Act as the Tier 2 resource for employees who require technical assistance or clarification on electronic banking procedures.
• Other duties: May be assigned by the Electronic Banking Manager.

• Education: High School Diploma or equivalent
• Experience: Previous banking experience and a knowledge of banking systems preferred.
• Technical Savvy: Ability to operate computer equipment and knowledge of Microsoft and Google applications.
• Communication: Strong verbal and written skills.

BankFirst is an EO employer- M/F/Veteran/Disability