Lead Water Restoration Technician

About us

RestoPros of Providence, one of the fastest-growing restoration companies, is excited to expand our operation in Providence. This is a fantastic opportunity to join a high-growth company from the ground up and build your career within a top-tier organization. RestoPros delivers exceptional, immediate service to both homeowners and business owners who are dealing with the unforeseen challenges of water damage and other property disruptions. Our success is driven by our core values: respect, trust, integrity, and a commitment to outstanding customer service. RestoPros of Providence stands out as a premier choice, offering 'white glove' service to any customer facing the impact of water damage, mold, smoke, or fire.

Job Description

Lead Water Restoration Technician

The Lead Water Restoration Technician is responsible for performing top-quality water mitigation services for residential properties, while delivering excellent customer service. This role involves hands-on, construction-related work and requires rotating 'on-call/emergency response' availability. Ideal candidates should have experience in residential and commercial construction, enabling them to confidently explain mitigation and contents processes to customers on-site. Success in this position requires strong attention to detail and proficiency in completing precise, software-assisted documentation.

Job Requirements:

● Commitment to providing excellent customer service.

● Contact homeowners or business owners to schedule walk-throughs.

● Communicate effectively by following up on all customer appointments, emails, and other correspondence.

● Obtain necessary paperwork (signed work authorization, signed COS, etc.) before starting or completing projects.

● Perform water mitigation services in accordance with industry specifications and RestoPros protocols.

● Serve as the primary point of contact for customers and insurance agents throughout each project.

● Ensure projects are completed on schedule and to customer satisfaction.

● Create / Write estimates using designated software.

● Leave each job site clean and orderly.

● Document the mitigation process using industry-standard software and photo documentation through RestoPros systems.

● Generate and verify daily schedules and progress.

● Inspect jobs at various stages to uphold high standards and industry compliance.

● Develop moisture maps and create drying logs.

● Maintain a clean, organized, and properly stocked truck, warehouse, and company equipment

● Develop and supervise a growing team of restoration technicians as we scale our team.

● High School diploma or GED required.

Qualifications:

● Excellent customer service skills.

● Positive attitude, trustworthiness, dependability, and a pleasant personality.

● Ability to work independently with minimal supervision while communicating seamlessly with owner.

● Growth mindset focused on continuous improvement and career development within the company.

● Strong multitasking, organizational skills, and quick responsiveness to various situations.

● Experience with general construction and demolition tools and tasks.

● Proficient in warehouse and equipment maintenance, including logging equipment usage, restocking inventory, and ensuring equipment remains in excellent condition.

● Ability to manage systems, including data entry and experience with industry-related software.

● Experience with Microsoft Office & Microsoft Excel

● Experience working with Xactimate is a huge plus.

● Ready and willing to work overtime as needed.

● Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

● Capable of writing routine reports and correspondence.

● Reliable transportation to and from work.

● Willingness to undergo background check.

● Willingness to undergo a driving record check – must have a clean driving record.

PHYSICAL REQUIREMENTS:

● Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance.

● Comfortable climbing ladders, working at ceiling heights, and working in tight spaces (e.g., crawl spaces, attics)

● Able to sit, stand, and walk for prolonged periods.

● Capable of repetitive pushing, pulling, lifting, and carrying of objects.

Experience:

● Water Mitigation: 1 year of experience required (2 years Preferred)

● Restoration: 1 year of experience required (2 years Preferred)

● Experience with mold, smoke, and fire mitigation (Preferred)

● Construction: 1 year of experience (Preferred)

License/Certification:

● IICRC-WRT certification (Preferred)

Benefits:

● Vacation and Paid time off

● Company necessary technology

● Benefit options

● Professional development assistance

● Bonus opportunities

Job Type: Full-time

Pay: $21.00 - $32.00 per hour (based on experience and qualifications)

Ability to Relocate:

● Territory: Locate/relocate before starting work (Required)

Work location: In person

Schedule:

• Day shift
• Monday to Friday
• On call

Supplemental Pay:

• Bonus opportunities
• Overtime pay