Sales Operations Specialist - International

As a member of the PopSockets Operations team, this Sales Operations Analyst role is responsible for managing strategic partner relationships with National and International accounts, with a focus on our International accounts. This role works cross-functionally to support all stages of the sales cycle from product development, channel market launch, through product exit strategy. This person will be the account operations expert. 

• Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems
• Own, improve, and continuously optimize operational processes and SOPs
• Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities
• Create, maintain, and enforce SOPs for sales operations and fulfillment workflows
• Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams
• Drive operational excellence to improve on-time delivery, service, and customer satisfaction
• Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers
• Own account operational performance and execution against sales goals
• Support strategic product lifecycle account planning
• Manage multiple project schedules with many moving parts
• Work closely with Sales Leadership to support sales initiatives
• Proactively communicate with outside partners to ensure all communication points are aligned
• Professional communication including written, verbal, and presenting

• 3–7 years of sales operations or related experience
• Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow.
• Possess problem-solving, attention to detail, and analytical skills
• Must be a self-starter who shows ownership and commitment to the role
• Demonstrated ability to maintain confidentiality of information and exercise good judgment
• Roll-up-the-sleeves, action-oriented mindset in a fast-paced, rapidly changing environment
• Demonstrated ability to own complex accounts or processes end to end in a fast-paced environment.
• Sense of humor, personal integrity, and appreciation for the power of teamwork

• Experience crafting, maintaining, or improving SOPs
• Experience reviewing customer routing guides and operational requirements
• Ability to adapt quickly to changing market needs and shifting priorities
• Strong go-to attitude when problems, risks, or barriers arise
• Experience working across international industries or global business environments

• Lead with heart in how we work with teammates, partners, and customers
• Stay hungry for more by continuously looking for ways to improve and raise the bar
• Find a way when barriers, risks, or threats arise