Technical Support Engineer

Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a consulting firm dedicated to the area of Information Technologies. Some of our clients in Mexico are IECISA, INDRA, CAPGEMINI, IBM, VITRO, among others.

Job Details:

Carlisle Glass Plant 400 Park Drive Carlisle, PA 17015 Estados Unidos de América

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

• Bachelor’s degree in Computer Information Systems or related field.
• +, support, or customer service role
• Knowledge of any ticketing system.
• Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
• Strong customer service skills.
• Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
• Effective written and verbal communication skills.

Responsabilities:

• Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
• Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
• Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
• Initiate and schedule with vendor to replace or fix hardware issues.
• Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
• Set up and configure new Windows desktop/laptops or mobile devices for new hires.
• Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
• Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
• Participate in meetings and projects or tasks by IT management.

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Schedule:

• 8 hour shift

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Ability to commute/relocate:

• Carlisle, PA 17015: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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