Account Representative - Retirement Specialist

The Retirement Plan Administrator is responsible for managing and administering corporate 401(k) plans to ensure compliance and operational efficiency. This role requires a strong understanding of retirement plan regulations, attention to detail, and the ability to maintain accurate and complete records. Must have excellent communication, time management, and analytical skills to effectively support clients and collaborate with internal teams.

• Consult with clients to design retirement plans that align with their goals and meet regulatory requirements.
• Prepare and maintain plan documents, including Summary Plan Descriptions.
• Ensure compliance with federal regulations like ERISA and IRS guidelines.
• Process plan transactions, such as loans, distributions, and rollovers, with accuracy and care.
• Conduct annual compliance testing and assist with audit preparation.
• File required documents, including Form 5500 and Safe Harbor notices.
• Collaborate with recordkeepers and custodians to ensure smooth plan operations.
• Provide clear and timely responses to client inquiries about plan features and compliance.
• Track and reconcile plan contributions, ensuring timely reporting and remittance.
• Support onboarding and training for new plan sponsors or changes in plan design.

Required:

• A high school diploma or GED is required.
• At least 1 year of experience in client service, benefits administration, or a related field.

Preferred:

• Appropriate license
• Relevant licenses or certifications.
• Credentials such as ASPPA, QKA, or higher.
• Familiarity with ERISA rules and guidelines.
• Preferred 3–5 years of experience in retirement plan administration, with a focus on 401(k) plans.
• Proficient in Microsoft Office Suite, especially Excel, for data analysis and reporting.
• Experience using Relius administration software to manage plan operations.
• Hold industry certification like ASPPA (preferred) and may have experience mentoring others.

Behaviors:

• Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally.
• Exceptional attention to detail and a commitment to meeting deadlines.
• A proactive approach to researching solutions and seeking guidance when necessary.
• A dedication to providing timely, high-quality service in every interaction.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.