Field Service Technician (West Central Oklahoma Area)

Company Overview:

Castle Hill Gaming is a prominent provider of Class II, Class III, and HHR gaming machines to Native American and Commercial Casinos across the United States, with offices located in Charlottesville, VA and Tulsa, OK. CHG offers exciting employment opportunities for individuals passionate about the gaming industry.

As an industry leader, CHG emphasizes innovation, customer satisfaction, and adherence to regulatory standards. This is an exceptional chance to become part of a thriving organization with a strong market presence. Apply now to contribute to the growth of cutting-edge gaming solutions and deliver exceptional customer experiences. Join Castle Hill Gaming and be a part of the exciting world of casino gaming.

At Castle Hill Gaming, we value our employees and offer a comprehensive benefits package, including:

• A competitive salary
• 100% company-paid health insurance for employees, families, and domestic
• Company contributions to employee HSA accounts
• 401K
• Student Loan Repayment Program
• Generous PTO and paid holidays (15 days PTO + 8 holidays)
• Paid Leave (Paternal, Bereavement, Jury Duty)
• Employee equity incentive plans
• Company-provided cell phone for all full-time employees

If hired, your employer will be Ironworks Development LLC, which develops Castle Hill Gaming products. Correspondence with the company will only be made from Castlehillgaming.com e-mails addresses.

Position Overview:

Castle Hill Gaming is currently seeking a Field Service Technician to join their team in West Central Oklahoma. The ideal candidate would be in or near Weatherford, Clinton or Hinton, Oklahoma or surrounding areas. This technical position will focus on troubleshooting, repair, and preventative maintenance on electronic break open ticket kiosks and associated equipment.

Essential Duties and Responsibilities include, but are not limited to the following:

• Performs diagnostic checks, maintenance and repairs to all Castle Hill game equipment
• Provides basic repair and maintenance to servers and associated equipment
• Performs preventive maintenance on machines (clean, tighten loose hardware and secure loose wiring)
• Plans and schedules appointments to perform preventive maintenance at the convenience of the customer (internal and external)
• Conducts installation of equipment and software during upgrades and installs
• Records maintenance and repair actions in approved reporting software
• Finds out about ongoing jurisdictional changes, upgrades and modifications and reports them to all appropriate Castle Hill Gaming departments
• Performs other duties as assigned
• Maintain gaming equipment at client sites

Physical Demands:

• To stand, use hands and fingers to handle or feel, reach with hands and arms, and talk and hear
• To walk and stoop, kneel, crouch, crawl. sit, climb, or balance. Along with vision abilities of using close vision, depth perception, and ability to adjust focus
• Able to move and control 550 pounds with the aid of dollies and tools, lift and move 40 pounds short distances without mechanical aid, and frequently lift and/or move 10 pounds

Work Environment:

• While performing standard duties associated with the position, the associate will be exposed to noise levels ranging from quiet to loud, secondhand smoke, adverse weather conditions, and moving and working around the customers.

Qualifications:

Required:

• High School diploma or equivalent
• 2+ years technical/electrical experience
• Qualified to operate a motor vehicle and possess a valid driver's license
• General knowledge of computers and electronics
• Strong ability to troubleshoot
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to plan, organize, and have strong attention to details
• Must be able to be flexible and adaptable to maintain customer service
• Excellent interpersonal, oral and written communication & presentation skills
• Ability to work with minimal supervision
• Operate in a team environment working with other team members to complete tasks
• Ability to work varied shifts and overtime as required
• Must be able to successfully pass a background investigation
• Must be able to obtain and maintain tribal gaming licenses
• Ability to pass a DOT physical
• 40% overnight travel is expected
• 60% day travel is expected

Preferred:

• Technical certifications such as A+, N+, Microsoft or Cisco
• Previous experience in the Casino/Bingo service environment

*This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the company.

**Any offer and retainment of employment is contingent upon the successful completion of your background investigation, and the approval of any necessary tribal gaming license, granted by their respective gaming commission.

*** We are not offering Visa sponsorship or transfers for this position, now or in the future.

****We kindly request that third-party recruiters or agencies refrain from submitting unsolicited resumes, candidate profiles, or making unsolicited contact. All hiring decisions are managed through our internal team, and no solicitation will be considered.