Assistant Service Manager

• Provide support, training and guidance to our service advisors
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Act as the service liaison between the customer and the service department
• Provide concierge support for all owner inquiries, whether phone or in person and provide the highest level of service.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction Scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Prior experience in service sales   
• Previous customer service experience is a must 
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license