Assistant Service Manager

Full job description

Job Summary
Dean Carter Chevrolet is looking for a motivated Automotive Assistant Service Manager with General Motors experience to join our fast-paced dealership team. In this pivotal role, you will support the Service Director in overseeing daily service operations, ensuring exceptional customer experience, and maintaining high standards of automotive repair and maintenance. Your leadership will help maintain service processes, boost team productivity, and promote a culture of excellence. If you thrive in a lively environment where your mechanical knowledge and customer service skills can shine, this is the perfect opportunity to accelerate your career in automotive service management.

Responsibilities

• Supervise and support service technicians, ensuring efficient diagnostics, repairs, and maintenance procedures are followed accurately.
• Promote upselling of additional maintenance and repair as due by mileage or inspection conditions, to maximize revenue opportunities.
• Maintain excellent customer relations by explaining repair needs clearly, providing estimates, and ensuring customer satisfaction throughout the service process.
• Manage administrative tasks such as service writing, auto estimating, and maintaining detailed records of work performed.

Requirements

• Proven dealership experience with a strong background in General Motors auto service management.
• Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures to ensure
• Ability to upsell services confidently while maintaining integrity and customer trust.
• Strong customer service skills with a focus on clear communication and problem-solving.
• Familiarity with auto estimating software and service writing procedures.
• Mechanical knowledge complemented by hands-on experience as a mechanic or service technician is highly desirable.
• Excellent organizational skills with attention to detail in cash handling and record keeping.
• Valid driver’s license with a clean driving record.
• Join us to be part of an energetic team committed to delivering top-tier automotive care while advancing your career in a vibrant dealership environment!

Benefits:

• Medical Insurance Options after 60 days
• 401K
• Dental insurance
• Vision insurance
• Disability Insurance
• Life Insurance

Experience:

• Automotive Service Management
• GM experience required

Work Location: In person