FULL TIME SERVICE ADVISOR

Description:

The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction.

Requirements:

Essential Functions:

• Retain a high level of customer satisfaction at or above Group Average

• Maintain a high level of Service Metrics Measurements

• Follow the Written Service Drive Process for both Quick Lane and Service Departments

• Control expenses including Rental Vehicles and policy adjustments

• Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management

• Develop accounting skills for the Service department

• Learn to use the DMS (Dealership Computer System)

• Understand the Ford Warranty Process

• Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts

• Continue all training and certification classes

• Maintain a good relationship with all departments

• Endorse a high level of professionalism

Education Required:

• High School Diploma or equivalent

Practical Experience:

• 1 year of experience in the field is required