SERVICE BDC AGENT - LUXURY BRAND

READY TO GET PAID FOR PERFORMANCE?

We are a top - performing luxury automotive dealership seeking a driven, high energy individual to add to our team. If you thrive in a fast paced environment, enjoy working the phones, and want to be rewarded for your results, this is your opportunity. 

WHAT YOU'LL DO:

• Handle a high volume of inbound service calls and internet inquiries
• Set, confirm, and maximize service appointments
• Make outbound calls daily (no exceptions) for follow ups, missed appointments, and service campaigns
• Re-engage past clients and drive service retention
• Work closely with service advisors to ensure appointments show and convert
• Track performance and hit daily/weekly/monthly KPI's

WHAT WE'RE LOOKING FOR:

• Strong phone presence and confidence closing appointments
• BDC, call center, sales, or automotive experience preferred
• Competitive mindset with a drive to win
• Ability to handle rejection and stay motivated
• Organized, consistent, and goal oriented

COMPENSATION & PERKS:

• Base pay and aggressive bonus structure (top performers earn more)
• Monthly performance incentives and spiffs
• Full benefits package
• Paid time off
• Ongoing training and advancement opportunities

TOP PERFORMERS WILL:

• Consistently hit and exceed appointment goals
• Maximize show rates and drive revenue into the service lane
• Take ownership of their pipeline and results

WHY THIS ROLE STANDS OUT:

This is not an entry level customer service role. This is a PERFORMANCE POSITION where effort directly impacts your paycheck. If you're looking for a place where hard work is recognized and rewarded this is it!