245d Case Manager

The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.

- Ensure services are delivered according to the CSSP and CSSP Addendum

- Translate support plans into actionable tasks for Direct Support Professionals (DSPs)

- Monitor daily service delivery for quality, consistency, and effectiveness

- Act as the primary bridge between leadership and DSP staff

- Communicate client needs, schedule changes, and updates to staff

- Support staffing coordination to ensure authorized hours are fulfilled

- Complete required client visits (monthly or as required by service level)

- Observe staff performance and client engagement during visits

- Identify concerns, risks, or service gaps and implement corrective actions

- Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)

- Review and audit staff documentation regularly for accuracy and timeliness

- Maintain organized client files for DHS audits and internal reviews

- Maintain communication with the county/state case manager

- Provide updates on client progress, concerns, and service outcomes

- Participate in annual and interim meetings as needed

Key Skills & Competencies

- Strong knowledge of Minnesota 245D regulations

- Leadership and team coordination skills

- Attention to detail in documentation and compliance

- Problem-solving and critical thinking

- Effective communication with both staff and external stakeholders

- Ability to manage multiple clients and priorities efficiently

To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.