Lead Carpet Technician

Job Summary

The Lead Carpet Technician is responsible for overseeing carpet cleaning and restoration services, ensuring high-quality workmanship, efficient job execution, and excellent customer service. This role serves as the on-site leader for carpet projects, supporting technicians, maintaining equipment, and upholding company standards, safety protocols, and brand professionalism.

Key Responsibilities

• Lead and perform residential and commercial carpet cleaning and restoration services
• Supervise and support carpet technicians on job sites
• Ensure jobs are completed safely, efficiently, and to company quality standards
• Communicate clearly with customers regarding services, expectations, and care instructions
• Set up, operate, and maintain truck mounts and portable carpet cleaning equipment
• Perform pre-inspections and post-job walk-throughs with customers
• Identify carpet types, fibers, stains, and appropriate cleaning methods
• Monitor chemical usage and ensure proper mixing and application
• Maintain cleanliness and organization of vehicles, tools, and equipment
• Enforce safety procedures and proper use of PPE
• Train and mentor new and existing technicians
• Report job issues, equipment concerns, or customer feedback to management
• Complete job documentation, photos, and required paperwork accurately
• Represent the company professionally at all times
• Upsell services

Qualifications & Experience

• Minimum 2–3 years of carpet cleaning or restoration experience
• Previous leadership or supervisory experience preferred
• Strong knowledge of carpet fibers, cleaning methods, and stain treatment
• Ability to operate truck-mounted and portable extraction systems
• Valid driver’s license with a clean driving record
• Ability to lift 50+ lbs and perform physical work throughout the day
• Strong communication and customer service skills
• Reliable, punctual, and detail-oriented

Leadership Expectations

• Lead by example in workmanship, attitude, and professionalism
• Hold team members accountable to company standards
• Proactively solve problems in the field
• Maintain a positive, team-focused mindset
• Take ownership of job outcomes and customer satisfaction

Work Environment

• Residential and commercial job sites
• Exposure to cleaning chemicals, wet environments, and varying temperatures
• Flexible schedule including occasional evenings or weekends

**Other duties may include water/mold restoration assistance when needed.

Training & Growth: You will be able to develop overall remediation team and company culture. As a selected team member you are expected to grow over time with increasing productivity and support for each team member.