Quality Assurance Specialist

Job Summary:

The Quality Assurance Specialist (QAS) supports mission critical construction by developing, delivering, and maintaining trade-specific training programs focused on low‐voltage systems. This role is responsible for creating comprehensive curriculum and skills‐based learning paths for both new and existing IES team members to elevate craftsmanship, and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on-site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‐voltage scopes.

 General Job Duties and Responsibilities:

• Develop, deliver, and reinforce trade‐related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‐on field coaching
• Lead the development of site-specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First-of-Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer specific platforms
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First-of-Kind (FOK) standards
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership
• Participate in or lead project walkthroughs with customers and IES leadership
• Maintains quality service by establishing and enforcing organization standards
• Implement training processes and best practices that add value and improve business performance
• Maintain personal knowledge, training and proficiency on installed products and course materials
• Work with training team to design and implement new training programs and revise old programs
• Ensure a safe and pleasant learning environment for staff/students
• Other duties as assigned