Customer Service Representative

Job description

We are seeking a Body Shop Office Administrator (Customer Service Representative) with excellent customer service skills and an excellent attitude. Ideal candidates must possess multi-tasking skills and have the willingness to learn and adapt. This individual will greet guests and act as a liaison between customers and the estimators. The CSR will be responsible for basic accounting functions in both accounts receivable and accounts payable.

The Body Shop Office Administrator performs a wide range of administrative and office support duties. Duties include but not limited to:
Provide first-rate customer service while greeting customers and answering phones
Communicate and work with estimators to follow up on each repair and keep customers informed of progress
Complete Purchase Orders for body repair work sublet
Monday through Friday - with Rotational Saturdays
Create files and other office duties, such as organize documents and invoices
Willing to learn other body shop duties including vehicle estimates for promotion consideration
Assist Body Shop Manager with various clerical duties
Comply with all company policies, procedures, and safety standards
Update and schedule repair estimates and appointments for the body shop
Monitor texts and emails
Willing to Train