BDC Agent

Job Title: BDC Agent (Business Development Center)
Company: Crossroads Chevrolet
Location: Beckley, WV

About the Role
Crossroads Chevrolet is looking for a motivated and driven BDC Agent to join our growing team. This is a great opportunity for someone with a strong work ethic who wants to build a long-term career in the automotive industry. If you are energetic, organized, and thrive in a fast-paced environment, we want to meet you.

Our BDC team is the first point of contact for many of our customers, so professionalism, communication skills, and a commitment to excellent service are critical.

What You’ll Do

• Respond to inbound internet and phone inquiries from customers

• Schedule appointments for the sales and service departments

• Follow up with leads and maintain consistent communication with potential customers

• Confirm upcoming appointments and maintain accurate records in the CRM

• Work closely with the sales team to ensure a smooth customer experience

• Maintain a high level of professionalism and customer satisfaction

What We’re Looking For

• Strong work ethic and a desire to grow within the automotive industry

• Excellent communication skills (phone, text, and email)

• Positive attitude and team-first mindset

• Organized and detail-oriented

• Comfortable using computers and CRM systems

• Previous BDC, call center, or customer service experience is a plus but not required

What We Offer

• Competitive pay plan

• Opportunity for advancement within the dealership

• Supportive team environment

• Training and development to help you succeed

• Health, Dental, Vision Insurance
• 401k with match

If you're looking for a place where your effort is rewarded and your career can grow, Crossroads Chevrolet is the place for you.