Control Valve Sales Representative

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Duties and Responsibilities:

• Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.
• Proactively initiates contact with existing and prospective customers via digital communication tools including telephone, email, and video calls.
• Establishes relationships and builds rapport to influence customer preference for Puffer products and repair services.
• Identifies customer requirements, uncovers roadblocks, and demonstrates strong selling skills and account management capabilities to drive sales results.
• Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities.
• Maintains a high degree of product and application knowledge.
• Utilizes SalesForce and other applicable tools to manage business processes.
• Ensures customer receives timely responses on requests.
• Maintains comprehensive customer support with a primary base on customer retention.
• Determines pricing strategy based on various factors for each customer.
• Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
• Completes monthly sales reports and other required correspondence in a timely and effective manner.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA degree, engineering or associated technical degree preferred.

Experience/Skills:

• A minimum of 1-3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high touch transactions.
• Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.

COMPETENCIES:

• Excellent prospecting, opportunity development, and virtual selling skills.
• Excellent analytical and creative problem-solving skills.
• Excellent organization and ability to multi-task.
• Strong effective written and excellent oral communication skills with the ability to connect effectively across virtual platforms.
• Strategic thinker- Cognizant of factors that may affect account strategy.
• Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
• Strong ability to interact effectively with all levels of customer contacts.
• Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
• Team player - Good conflict management/ consensus building skills.
• Strong drive and initiative, highly motivated.
• Strong negotiating skills.
• Strong information management skills, including personal computer use.
• Strong ability to manage customer expectations relative to deliverables and timeframes.
• Exhibits strong self-management skills including a high degree of professionalism and dependability.