Service Assistant

Job Summary: The Service Assistant is a front-line staff member that is responsible for meeting and greeting customers as they enter the building. Assisting with answering the phone and making appointments. Assisting with any task that is needed by the service department staff.

Job Responsibilities:

• Call customers when special order parts come in and schedule appointments
• Call retention customers
• Answer phone call overflows
• Fill in for service writers
• Assist service writers with parking cars
• RO Audits
• Monthly Technician Analysis
• Tool Room & Supply Ordering
• Loaners
• Scheduling Work
• Follow up calls on people once they complete service
• Pull up cars for customers when service is completed
• Updating customers
• Check the night drop box
• Appointment reminders
• Other Duties as assigned