Front Desk Receptionist

The Front Desk Receptionist plays a crucial role in creating a welcoming environment by efficiently managing visitor interactions and office communications. Reporting to the Office Manager and supporting multiple departments, this position ensures smooth day-to-day office operations through effective use of standard office software, specialized scheduling tools, and CRM systems. The role typically involves working during standard business hours, as well as evening and weekend shifts.

Responsibilities

• Greet visitors and manage front desk interactions
• Answer and route phone calls professionally
• Schedule and confirm appointments using scheduling software
• Handle incoming and outgoing mail efficiently
• Perform accurate data entry and maintain records
• Provide customer support and address inquiries promptly
• Coordinate office activities to support multiple departments
• Maintain clear communication between staff and visitors

Preferred Qualifications

• 1+ years of experience in customer service
• High School Diploma or equivalent
• Proficiency with Microsoft Office and office software
• Strong telephone etiquette and interpersonal communication skills
• Effective time management and multitasking ability
• Problem-solving skills and customer service orientation
• Experience with data entry and customer relationship management (CRM) tools