Logistics Support

Schedule:

Thursday through Monday dayshift, Tuesday & Wednesday off.

Qualifications:

The ideal candidate will thrive in a fast-paced environment, demonstrate strong organizational skills, and work effectively both independently and as part of a team. The candidate should possess excellent communication abilities, a proactive attitude, and a keen eye for detail, even with limited direct supervision.

Requirements:

• Associates degree or a minimum of 2 years of experience in logistics or truckload dispatch.
• Proven ability to schedule and track drivers and shipments efficiently.
• Exceptional communication and problem-solving skills.
• Outstanding organizational and multitasking capabilities with a high degree of accuracy.
• Excellent written and verbal communication skills.
• Must be able to make multiple outbound calls to carriers each day to obtain information.
• Ability to interact effectively with diverse personalities, maintaining diplomacy, confidentiality, and sound judgment in a fast-paced environment.

Key Responsibilities:

• Monitor TMS while working with carriers, paying attention to detail on rates, temperature accuracy, appointment times, and transit time.
• Communicate with customer service utilizing multiple platforms, offering updates on current shipments and addressing issues.
• Monitor all shipments currently in transit or scheduled for transit and obtain confirmation from carriers of their status.
• Maintain accurate and up-to-date records in the Transportation Management System (TMS) concerning shipments and deliveries.
• Communicate with carriers via multiple platforms to gather and collect information pertaining to loads and onboarding
• Verification of insurance of carriers
• Handle both inbound and outbound calls under the direction of the Capacity Manager
• Data entry of load information
• Data entry and updates in carrier profiles
• Assisting in gathering information for specific load issues
• Monitoring emails for issues to hand off to Capacity Managers to handle
• Additional duties as assigned by Capacity Manager based on operational needs.