Guest Experience Specialist

Location: 580 MIDDLETOWN-WARWICK ROAD, MIDDLETOWN, DE, 19709 Why You'll Love Working Here: We’re a locally owned McDonald’s organization that values respect, dependability, and teamwork. Our restaurants are places where you can learn new skills, feel supported, and be part of a team that cares about doing things the right way.Here’s what we offer:Flexible, predictable schedules that fit around your lifeA team-first culture where your voice is heard and your ideas matterRecognition and celebration for great work and milestonesHands-on training and clear growth paths—we’ll teach you everything you need to succeedGrowth opportunities where you’ll learn valuable skills in leadership, adaptability, communication, and business management—skills that can serve you wherever your career takes youEducational benefits through Archways to Opportunity, including:Free high school diploma programCollege tuition assistanceEnglish language learningCareer advising and development resourcesExclusive education partnership with Colorado Technical University (CTU)Employees and family members can earn associate, bachelor’s, or master’s degrees with reduced or fully covered tuitionFlexible, online programs designed for working adultsLocally owned and operated—your work directly supports our communityHere, your effort counts, your learning is valued, and your growth is supported—whether you stay a year or build your career with us.What You’ll DoAs a Guest Experience Specialist, you’re the first impression for every customer who walks through our doors or drives through our lane. You’ll welcome guests, guide them through their order, and ensure every meal is prepared and delivered just right. Whether you’re helping at the counter, working in the drive-thru, or resolving a concern, you’ll play a key role in keeping our restaurants welcoming and efficient.Your Day Might Include:Greeting guests and assisting them with their orders in a friendly, professional wayAssembling food and beverage orders accurately and quicklyKeeping service areas clean, stocked, and organizedWorking with kitchen team members to ensure hot, fresh, accurate ordersLearning how to handle guest feedback and make it right when things go wrongWhat You’ll Bring (and Learn):You bring reliability, energy, and a desire to connect with people. If you’re outgoing, enjoy talking to and helping others, and like learning about what makes great customer experiences happen, you’ll help strengthen our team and contribute to the positive energy of the restaurant.Practical Benefits of the Role:Build confidence and communication skills that carry into any careerEnjoy flexible scheduling that fits around family, school, or other workEarn reliable, consistent income with opportunities for extra hoursLearn to solve problems and handle real-life customer interactions with confidenceGain teamwork experience that’s valuable in any job or industryAbout Us:This position is with an independent franchisee of McDonald’s restaurants located in Delaware and Maryland. Dukart Management owns a license to use McDonald’s logos and food products in operating its restaurants, but it is a separate company and employer from McDonald’s USA. As your employer, Dukart Management is solely responsible for all employment matters at its restaurants, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald’s USA has no control over these employment matters and will not receive or be involved in your employment application or hiring decisions.Known for its commitment to quality, customer service, and people development, Dukart Management operates several McDonald’s restaurants in the region and strives to provide a supportive, growth-oriented workplace. The company is also dedicated to positively impacting the local communities where it operates.--By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.