Medical Receptionist

We are looking for a Medical Receptionist to support a busy healthcare office in Vestal, NY. This long-term contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while managing front-desk operations with accuracy and care. In this role, you will coordinate scheduling, assist with insurance-related questions, and help keep daily administrative processes running smoothly. The right candidate brings strong communication skills, attention to detail, and a service-focused approach to patient care.

Responsibilities:

• Coordinate incoming and outgoing patient calls, arrange appointments, and respond to questions related to upcoming visits and general billing matters.

• Confirm insurance details and prepare required documentation so patients are ready for service and products are processed without delay.

• Maintain patient records and account information with discretion while following privacy standards and healthcare regulations.

• Manage appointment reminder and confirmation activities to improve attendance and provide timely, courteous communication before each visit.

• Review service fees, coverage information, and available payment arrangements with patients, and organize additional visits when follow-up care is needed.

• Support office performance goals by contributing to quality-focused processes and encouraging patient referrals as part of the practice’s wellness outreach.

• Collaborate closely with staff members to promote a respectful, detail-focused environment for both patients and colleagues.

• Build productive relationships with outside providers and vendors, assist with supply and product tracking, and help monitor inventory levels.

• Take part in ongoing learning opportunities, including scheduled calls and training sessions, to stay current on office procedures and best practices.

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• At least 2 years of experience in a medical front office, receptionist, customer service, retail, or call center setting.
• Working knowledge of patient scheduling, check-in processes, and general front-desk administrative support.
• Familiarity with basic medical terminology and confidence interacting with patients in a healthcare environment.
• Proficiency with Microsoft Word and Excel for routine office documentation and tracking tasks.
• Understanding of insurance verification, medical billing support, and reimbursement-related workflows.
• Strong verbal and written communication skills with the ability to handle sensitive information professionally.