Resource Navigator - Full Time

Overview

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a Resource Navigator to join our team.

Shriners Children's is an EOE/Drug Free, Smoke-Free Workplace.

Responsibilities

The Resource Navigator works closely with the Care Management team to proactively address potential or actual transportation and lodging needs for patients and families. Assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. Works closely with the Shriners System Team that coordinates international patient visits and treatments. This position also coordinates local van driver schedules related to transports to & from the airport, Ronald McDonald Housing or to affiliate hospital for surgery. This position also supports coordination of external referrals and authorizations, as well as data tracking and other support needs determined by the Care Management team.

This position is full time, non-exempt, and health insurance eligible.

Compensation is determined by experience and department equity.

Qualifications

Education

High School diploma required

Skills

Customer support in a pediatric medical setting preferred

Bilingual English/Spanish required

Medical Terminology preferred