Funeral Arranger

No licensing required; experience a plus but not required; we will train. There are no medical, dental, or retirement benefits with this position, however, there is paid vacation and paid holidays.

Job Description

Funeral Arranger – General Description:

Sit with families in an office setting - that have had a recent death; present disposition options (burial/cremation); complete required legal documents, authorizations, and contracts; schedule services and ceremonies by confirming locations, schedule the officiant, and schedule all details concerning funeral arrangements and services.

Funeral Arranger General Accountabilities and Responsibilities:

• Learn General Price List and be able to quote prices for basic cemetery, funeral home, and cremation options; Provide information associated with services and products courteously and in a polite and caring manner; with a goal to meet or exceed internal and external customer expectations.

• Book appointments in company calendar, making sure to include/document all information received on the intake form.

• Prepares case files prior to appointments, as needed.

• Meet with families to complete all funeral, cremation and/or burial arrangements, documents.

• Collect payments from customers.

• Work through case file check lists after meeting with a family.

• Receive and label clothing from families, complete intake form, and place clothing in preparation area.

• Release of cremated remains to families picking up urns; following all written procedures and completing the necessary paperwork.

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Maintains security by following company procedures.

• Maintains safe and clean work area by complying with procedures, rules, and regulations.

• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Become proficient in our cemetery mapping software; give locations to those inquiring in the cemetery office, by phone, or via email. Input old historical records into cemetery database and mapping software during times when business is slow.

• Become proficient in assisting lead Funeral Director with viewings, memorial services, and funerals, as a backup funeral attendant, as needed.

• Support Funeral Director and Location Manager in growing market share through delivery of exceptional and personal service to our clients.

• Interfacing with families and assisting in providing support to them as needed.

• Ensure adherence to all professional, municipal, provincial/state and federal licensing authority regulations and rules applicable to the provision of funeral services and being a funeral arranger.

• Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.

• Working with physicians, hospitals, county coroner offices and health depts. To secure death certificates.

• Office duties such as operating fax machine, computer, multi-line phone system, debit and credit card machine, typewriter, and stereo/video system may be required to be operated from time to time.

• Answering phones, preparing reports as necessary and participating in staff meetings.

• General Office Duites, paper work, filing, answering phones. 

• Other responsibilities as assigned.