Hotel Front Desk Agent

Front Desk Agent – Guest Service Representative

We are seeking a friendly, professional, and reliable Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you play a vital role in creating a welcoming atmosphere and ensuring a seamless experience from check-in to check-out. This role is perfect for someone who enjoys interacting with people, excels at multitasking, and takes pride in providing top-tier customer service.

Schedule & Availability

• Shifts: Primarily afternoon/evening (3:00 PM – 11:00 PM) and morning (7:00 AM – 3:00 PM)

• Position Type: Part-Time (Full-Time may be available based on performance and need)

• Requirement: Open availability, including weekends and holidays, is highly preferred.

Primary Responsibilities

• Guest Relations: Enthusiastically welcome guests, process check-ins/outs, and handle room assignments and keys.

• Reservations & Payments: Accurately manage reservations via phone and walk-ins; process payments, credits, and adjustments securely.

• Communication: Act as the "hub" of the hotel by answering multi-line phone calls and coordinating with Housekeeping and Maintenance teams to meet guest needs.

• Sales & Revenue: Actively sell available room inventory and promote hotel amenities using approved rates and brand guidelines.

• Concierge Services: Provide guests with helpful information regarding local attractions, dining recommendations, and directions.

• Property Upkeep: Maintain the cleanliness and organization of the lobby, front desk, and coffee station; ensure the gift shop is stocked and organized.

• Problem Solving: Address guest concerns or requests promptly and professionally, ensuring a high level of satisfaction.

• Documentation: Complete daily shift checklists and maintain accurate records of guest requests or maintenance issues.

Expectations for Success

• The "Face of the Hotel": Maintain a professional appearance and a positive, "can-do" attitude.

• Reliability: Punctuality and dependable attendance are non-negotiable.

• Multitasking: Ability to remain calm and efficient during busy periods (e.g., heavy check-in hours).

• Discretion: Maintain strict guest privacy and security at all times.

Qualifications

• Education: High School Diploma or GED required.

• Experience: Previous customer service experience required; hotel front desk experience is a plus.

• Technical Skills: Comfortable using computer systems, including Property Management Systems (PMS) and basic office software.

• Communication: Strong verbal and written communication skills in English.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).

• Ability to lift or move items up to 20 lbs (such as guest luggage or market inventory).

How to Apply

If you are a people person with a passion for hospitality, we want to hear from you!

• Apply via: ZipRecruiter

• Email Resume to: jason@lqclovis.com