Intake Helpline Coordinator

Licensed PBHI Helpline Coordinator, Fort Wayne, IN

Our client, a large healthcare organization located in Fort Wayne, IN, has an immediate staffing need for a PBHI Helpline Coordinator. The PBHI Helpline Coordinator serves in a lead role supporting the day-to-day operations and clinical oversight of the helpline under the direction of the supervisor.  This role is responsible for ensuring high-quality crisis intervention services, guiding team members, and maintaining operational efficiency while delivering compassionate, timely behavioral health support.

The Helpline operates 24/7/365, providing real-time access to support for individuals experiencing crisis or seeking behavioral health and substance use services.  This shift is M-F 1:30pm to 10:30pm but there is some flexibility with those hours.  

Job Responsibilities

• Lead daily helpline operations and provide clinical oversight
• Support telephonic crisis intervention, including suicide risk assessment and triage
• Assist staff with complex calls to ensure safe and timely dispositions
• Coordinate crisis response and connect callers to appropriate care and resources
• Train new staff and support implementation of procedures
• Monitor quality, lead process improvements, and ensure best practices
• Serve as a resource for team members and promote cross-team collaboration

Qualifications

Education:

• Master’s degree in Psychology, Social Work, Counseling, or related field

Licensure:

• Active LCSW, LMFT, or LMHC (must be able to bill independently)
• C-SSRS training required upon hire

Experience:

• 3–5 years as a licensed clinical therapist
• Crisis intervention and behavioral health triage experience preferred
• EMR and Microsoft Office experience preferred
• Experience with intake registration and scheduling operations which include benefit verification, authorizations, obtaining demographic information, triaging incoming phone call inquires preferred

If you or anyone you know is qualified, interested, and currently seeking employment please send an updated resume to cjepsen@managedcarestaffers.com for immediate review and consideration.