Operations Manager, AEP/FWM

Job Description:

JES Holdings is a privately held family of companies with over 700 employees. Since our beginning in 1984, our expertise has grown from affordable multi-family and senior housing communities to include skilled nursing care and memory care centers, market-rate apartment and loft communities, historic renovations and market rate independent senior living communities.

Our growth is the result of our commitment to creating partnerships through which we strive to serve each client’s specific needs with integrity, timeliness and unmatched professionalism.

Fairway Management, a division of JES Holdings, is actively seeking an Operations Manager in our Atlanta office. This position requires working onsite in the Buckhead office four days per week.

Position Summary:

The Operations Manager reporting to the VP of Operations provides high-level administrative, operational and logistical support to the VP and their leadership team to ensure smooth daily operations and the successful execution of organizational priorities. This role also provides backup support to the President, assisting with key corporate events and providing continuity during peak periods. In addition, this position manages general office administrative duties to maintain an efficient, organized, and well-equipped office environment. The ideal candidate is proactive, highly organized and comfortable balancing executive-level support with hands-on office management responsibilities.

Key Responsibilities:

• Manage complex calendars and coordinate meeting planning, logistics and materials.
• Monitor operational initiatives; prepare reports, distribute and track tasks in a timely fashion to ensure deadlines are met.
• Coordinate travel and itineraries; process expense reports and vendor invoices.
• Serve as a point of contact for internal teams and external partners on behalf of the VP.
• Serve as the primary on-site contact for day-to-day office operations.
• Receive and distribute mail and packages; manage courier services.
• Maintain office supply inventory and proactively restock as needed.
• Submit and track facility and maintenance requests, coordinate with building management and service providers.
• Assist with office equipment upkeep, vendor coordination, and service scheduling.

Qualifications:

• 5+ years of executive support experience, including direct support to senior leadership
• Experience balancing executive support with administrative or office management responsibilities
• Strong organizational and project management skills, with the ability to prioritize competing demands
• Professional communication skills with strong attention to detail
• Proficiency with Microsoft Office Suite, Google Workspace, and collaboration tools
• Ability to travel periodically for corporate events

Competencies:

• Proactive and resourceful: Anticipates needs and solves problems independently
• Service-oriented: Provides reliable support to executives and colleagues at all levels
• Detail-driven: Maintains accuracy in documentation, communication, and logistics
• Adaptable: Works well in dynamic environments with shifting priorities
• Trustworthy: Maintains confidentiality and always uses professional discretion