Express Service Advisor

Gold Rush Subaru is seeking a professional, customer-focused Express Service Advisor to join our service department. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and has a passion for the automotive industry.

As an Express Service Advisor, you will serve as the primary point of contact for customers visiting our Express Service Department. You will help ensure a smooth, efficient, and positive service experience from check-in to vehicle delivery.

Responsibilities

• Greet customers promptly and professionally
• Write repair orders for express maintenance services
• Recommend manufacturer-required maintenance services
• Communicate service timelines and updates clearly
• Coordinate workflow with technicians and service staff
• Conduct walk-around inspections and document vehicle condition
• Ensure accurate documentation and billing
• Deliver exceptional customer service and build customer relationships
• Help maintain efficient vehicle flow through the express lane

Qualifications

• Previous automotive service advisor or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic automotive knowledge preferred
• Strong organizational and computer skills
• Positive attitude and team-oriented mindset
• Valid driver’s license with acceptable driving record