Account & Contract Specialist

Position Summary: The Account & Contract Specialist is responsible for customer service, order processing/tracking, aligning sales with production, contract capture, proposal writing, and performance management.

Job Duties and Responsibilities:

• Fielding sales calls & direct to appropriate personnel.
• Liaison between customer, sales team, and production.
• Process purchase orders into sales orders all the way through invoicing.
• Pull/Create reports as requested.
• Updates ERP systems with the relevant information for orders.
• Facilitate customer satisfaction surveys.
• Set up new distributors and manage account statuses.
• Meeting, greeting and operation in front of house for walk-ins, visitors, and phone calls.
• Carry oneself with a constant sense of urgency and a commitment to service to our customers.
• Work with the sales team and sales manager to forecast sales through pipeline management and manage potential channel conflicts effectively.
• Respond to formal Requests for Quotes (RFQ), Request for Proposals (RFP), and other customer or end user required documents.
• Actively coordinate with the factory for lead time estimates, shipping estimates, and capacity constraints to set expectations for customers and contracts.
• Work diligently with internal compliance teams as needed regarding sales, exports, contracts, etc.
• Maintain a book of business, track open orders and deliveries, ensure payment reconciliation, communicate promptly and efficiently with customers throughout the process.
• Own contract lifecycle management (CLM) from drafting proposals to closeout.
• Serve as primary point of contact for contracts with state, federal, and military segments.
• Review contract requirements, assess and mitigate risks, design processes for compliance.
• Maintain accurate records in contract management systems and ensure deliverables are met.

Required Qualifications:

· 3+ years of experience in account and contract management

· Excellent written and verbal communication skills

· Extensive computer skills; Microsoft Office Suite, Quick Books, CRM/ERP

· Capable of independent operation in a fast-paced environment

· Proven record of effective customer service

Preferred Qualifications:

• 5+ years of experience with sales in LE/Military industry
• Experience in body armor sales
• Experience with State/Local/Federal Law Enforcement
• Understanding of ITAR/EAR laws
• Understanding of NIJ 0101.07/0101.06
• Proven experience managing contracts at state and federal levels

Salary and Benefits:

• 401k with Employer match
• Vacation Leave
• Sick Leave
• Health Insurance
• Dental Insurance
• Life Insurance
• Long Term Disability