Customer Service Representative

We are looking for a versatile and organized individual to join our team. This role is central to our daily operations, serving as the first point of contact for our customers. The ideal candidate is a proactive problem-solver who can seamlessly transition between high-volume customer interaction and focused administrative tasks.

Key Responsibilities

Customer Support & Triage

• Act as the primary point of contact for incoming customer calls, providing professional assistance and triaging inquiries to the appropriate departments.
• Monitor and triage customer support tickets, answering questions directly or escalating complex issues to ensure timely resolution.

Accounting Support (AP/AR)

• Assist the accounting team by processing vendor invoices, verifying accuracy, preparing documents for payment, sending invoices, posting payments

Off-Season & General Office Operations

• Lead efforts to keep the office organized and efficient, including filing physical and digital documents.
• Daily mail pickup and distribution.
• Maintain consistent phone coverage.
• Clean and maintain accurate and up-to-date records of all customer interactions and transactions within our CRM system.