Customer Service Representative - Manufacturing / Industrial background preferred

Pay Rate: $19–$22 per hour (based on experience)

Schedule: Monday–Friday, 8:00am–4:30pm

Location: Tampa, FL 33607

The Customer Service Representative supports manufacturing and industrial operations by managing customer orders, processing transactions, and ensuring accurate communication between customers, production, and shipping teams. This role requires strong attention to detail, excellent communication skills, and the ability to handle a high volume of calls and emails while maintaining accuracy in a fast‑paced production environment.

• Assist customers with placing orders for manufactured products and provide professional, solutions‑focused support

• Recommend appropriate products or materials based on customer specifications and application needs

• Manage a high volume of incoming calls and emails from distributors, industrial clients, and production partners

• Collaborate with production, warehouse, and shipping teams to ensure accurate order fulfillment

• Perform order entry, order confirmation, and order status updates

• Demonstrate strong problem‑solving skills and the ability to troubleshoot order or product‑related issues

• Maintain strong multitasking, organizational, and time‑management abilities

• Travel to industry trade shows as needed

• Maintain confidentiality and protect sensitive company and customer information

• Enter data into accounting and ERP systems with accuracy

• Gather, sort, and prepare documents for order processing and production scheduling

• Verify transaction details, compute charges or refunds, prepare invoices, and process credit card payments

• Identify delinquent accounts or insufficient payments and escalate as needed

• Support team goals and assist with additional administrative or operational tasks

• Strong organizational skills and accurate data entry abilities

• General math proficiency for order quantities, pricing, and product measurements

• Experience with QuickBooks or similar accounting/ERP software

• Ability to analyze information and maintain detailed production and order records

• Strong written and verbal communication skills

• Proficiency with Microsoft 365 (Word, Excel, Outlook)

• Dependable, productive, and able to maintain professionalism in all interactions

• Strong interpersonal skills and ability to work with production, warehouse, and customer teams

• High School Diploma or GED required; 2 years of college preferred

• Ability to read, write, and speak English clearly

• Experience with QuickBooks or similar software

• Familiarity with MISys‑MRP or other manufacturing/inventory management systems preferred

• Visual acuity sufficient to perform essential job functions

If you’re a dependable, detail‑oriented professional with experience supporting manufacturing or industrial operations, apply today to join our team.

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