Inside Sales

We are looking for a customer-focused Inside Sales specialist to join a manufacturing organization in Blue Ash, Ohio in a contract-to-permanent capacity. This position plays a central role in supporting customers, managing order activity, and partnering with internal teams to keep delivery commitments on track. The ideal candidate brings strong communication skills, attention to detail, and the ability to balance sales support, customer service, and administrative accuracy in a fast-paced environment.

Responsibilities:
• Manage day-to-day customer support activities, responding to questions related to orders, delivery timing, pricing records, shipment details, and product-related requests.
• Enter and maintain sales orders with a high level of accuracy, resolving missing information and confirming order details before final processing.
• Confirm quoted lead times with internal partners such as planning, purchasing, and other operational teams, then communicate any updates or changes clearly to customers.
• Arrange technical review discussions when special product specifications or non-standard requirements need clarification before an order is released.
• Monitor open orders and expedite as needed by sharing status updates, alerting customers to schedule changes, and exploring practical options to help meet required delivery dates.
• Process order revisions, cancellations, and related account updates while ensuring customers receive timely confirmation of any approved changes.
• Review return requests, debit memos, and credit adjustments for accuracy and policy compliance, then route documentation for appropriate approval.
• Prepare customer quotations, track activity through follow-up, and support opportunities through completion in coordination with sales and service teams.
• Coordinate customer-required source inspections with quality personnel and provide product application guidance to help align solutions with customer needs.
• Support continuous improvement efforts, follow export compliance requirements, and assist field sales teams and regional service centers as business needs require.• At least 2 years of experience in inside sales, sales support, customer service, or a related manufacturing environment.
• Strong written and verbal communication skills with the ability to provide clear updates to customers and internal stakeholders.
• Excellent organizational skills and the ability to manage multiple priorities with accuracy and follow-through.
• Demonstrated ability to work independently while also contributing effectively within a team-oriented setting.
• Flexibility to adjust to changing customer demands, shifting priorities, and fast-moving business needs.
• Proficiency with standard business software, including email, Microsoft Office applications, and computer-based order management tasks.
• A dependable work ethic and strong attention to detail in handling orders, documentation, and customer requests.
• Additional language capabilities are helpful and considered a plus.