Level II Technician

Benefits:

• Free uniforms
• Paid time off
• Training & development

Benefits/Perks

• Join a Fun & Dynamic Culture! We believe work should be engaging, collaborative, and full of energy.
• Fitness-Focused Workplace We encourage both physical and mental well-being with team activities.
• Growth & Development We invest in your personal and professional growth through ongoing learning opportunities.
• Work-Life Balance We understand the importance of flexibility and encourage a healthy balance between work and personal life.
• Creative & Innovative Space Bring your ideas to life in an environment that values innovation and fresh thinking.
• SPIFs - Opportunity for special performance incentive funds (SPIFs) for sales contributions
• Paid Time off
• Bonus based on performance.
• Company Parties
• Free Uniforms
• Training & development

Requirements:

• College diploma or university degree in Computer Science or 5+ years equivalent work experience
• Prior experience in MSP is required
• Microsoft Office 365, Azure, AD administration experience is required
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Experience in Server administration, DNS, DHCP.
• Knowledge and understanding of networking devices including firewalls (Sophos, Sonicwall, UDM Pro)
• Proven experience working with Endpoint Detection and Response (EDR), Managed Detection and Response (MDR), and log analytics/SIEM platforms
• Valid Driver's License and ability to drive to customer locations when required
• Self-motivated and driven for excellence in customer experience

Preferred:

• CompTIA A+ and/or CompTIA Network+ preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Network firewall and switch administration and maintenance.
• Some network and server solution design and architecture.
• Establish effective communication and trust with customer teams and partners

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.