Front Desk Patient Care Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Training & development

Position Overview
The Patient Care Coordinator (PCC) is a cornerstone role within Coastal MD, combining exceptional patient experience with education-driven service alignment. This position builds on our Patient Experience framework while integrating key elements of the Vitality Coordinator model including proactive education, relationship-building, and value-based conversations around services and memberships.
PCCs guide patients through their full journey from first contact through ongoing care ensuring every interaction is welcoming, informed, and aligned with our mission of accessible, life-changing integrative healthcare. This role is ideal for individuals who thrive in a fast-paced environment and can balance operational responsibilities with patient education and engagement.
Core Responsibilities
Patient Experience & Engagement

• Serve as a primary point of contact for in-office, phone, and digital interactions
• Deliver a warm, professional, and seamless patient experience
• Engage patients in conversations about services, memberships, and promotions
• Educate patients on options aligned with their goals and financial considerations
• Confidently discuss out-of-pocket and direct-pay solutions
• Ensure patients feel supported, informed, and valued throughout their journey

Patient Education & Service Alignment

• Act as an educator, helping patients understand how services align with their goals
• Support lead conversion and retention through trust-based, non-pressured conversations
• Model best practices in communication and service awareness
• Share patient insights with leadership and marketing teams

Front Desk & Administrative Operations

• Schedule appointments accurately across providers and locations
• Process payments, memberships, and packages via EMR and Coastal MD systems
• Maintain detailed and accurate patient documentation
• Manage calls, messages, and correspondence while supporting in-office flow
• Proactively identify and resolve scheduling or workflow issues

Communication & Interpersonal Excellence

• Demonstrate strong verbal and written communication skills
• Maintain a confident, positive tone in all interactions
• Respond empathetically to concerns and resolve issues professionally
• Use sound judgment and discretion in problem-solving situations

Team Collaboration & Culture

• Participate in team meetings and collaborative initiatives
• Support cross-training, coverage, and Coastal MD events
• Embody core values: support, adaptability, and accountability
• Contribute to a positive, solutions-oriented environment

Flexibility & Multi-Location Expectations

• Work across multiple Long Island locations as needed
• Maintain schedule flexibility based on operational needs
• Coordination managed by the Director of Patient Experience

Professionalism & Confidentiality

• Represent Coastal MD with professionalism at all times
• Maintain a polished appearance and demeanor
• Ensure strict HIPAA compliance and confidentiality
• Protect all proprietary company information

Technology & Learning Agility

• Utilize EMR systems, phone platforms, Google Workspace, Coastal MD App, and payment tools
• Adapt quickly to evolving technologies and workflows

Organizational & Cognitive Skills

• Manage time effectively in a high-volume environment
• Maintain strong attention to detail in scheduling and records
• Demonstrate critical thinking and independent problem-solving
• Prioritize and adapt to shifting demands

Emotional Intelligence & Conflict Resolution

• Exhibit strong emotional intelligence and self-regulation
• Handle conflicts with professionalism and diplomacy
• Foster a calm, supportive environment for patients and team members

Fair Employment Practices
Coastal MD is committed to equitable and inclusive employment practices. We follow all applicable labor laws and prioritize transparency, respect, and growth opportunities, fostering a supportive workplace focused on long-term success.

Why Join Coastal MD?
This role offers growth within one of Long Islands most forward-thinking integrative wellness practices. Youll gain leadership exposure, mentorship, and the ability to directly impact patient experience. At Coastal MD, vitality isnt just what we deliver its how we operate.