Junior System Administrator / End-User Support Specialist

Salary: $42,000-$52,000

Junior System Administrator / End-User Support Specialist

Location: 100 % onsite Huntsville, AL
Schedule: 40-45 hrs/week (onsite ; remote only for after-hours or family emergencies)
Reports to: IT Director & Director of Operations
Company: The Lioce Group family-owned, 50 + years in business, customer-focused provider of business machines, software-forward document & process-optimization solutions, and supplies the Defense Industrial Base.

About the Role

Were looking for a high-agency, self-starting problem-solver who loves figuring things out and refuses to quit at I dont know. Youll keep our users productive, our systems humming, and our documentation sharpall while sharpening your own skills on the latest tech and AI tools.

Key Responsibilities

• End-User Support Triage and resolve tickets in our help-desk queue; liaise with vendors and reference KB articles as needed.
• Windows & M365 Administration Manage domain-joined workstations/servers, hybrid Microsoft 365 users, GPOs, BitLocker, MFA, roaming profiles, and user-profile disks.
• Server & Virtualization Basic Hyper-V/cluster upkeep; power-up/restart procedures after outages.
• Networking Basics DHCP, DNS, IP addressing, VPN tunnels, OSI-layer troubleshooting, UNIFI UDM devices, wireless channels/security, UNC/SMB shares, logon scripts, file-level permissions.
• Hardware & Imaging Deploy and reimage PCs (Clonezilla, DDRescue, etc.); run memtests, disk diagnostics, ProcMon/ProcExp, etc.
• ERP/CRM & SQL First-line admin and report troubleshooting for our SQL-backed ERP/CRM systems.
• Knowledge Base Write and update clear internal KB articles as you solve problems.
• Security & Compliance Support NIST/ITAR/CMMC controls, door-access systems, centralized print servers/drivers, and general best practices.
• Continuous Improvement Stay on the cutting edge of AI; script, automate, or hack together tools that make everyones job easier. If youve built software, a SaaS, a website, or a game, we want to see it.

Must-Have Qualifications

• Working knowledge of Windows Server & domain administration.
• Familiarity with hybrid M365 environments and GPOs.
• Basic understanding of virtualization concepts (Hyper-V, clustering).
• Comfort with networking fundamentals (OSI, DHCP/DNS, VPN, wireless).
• Hands-on experience imaging and deploying hardware.
• Strong troubleshooting toolkit (memtest, disk tools, ProcMon/ProcExp, etc.).
• Clear written communication for KB articles and ticket notes.
• Certifications (CompTIA, MS, etc.) are a plusbut hunger to learn matters more than degrees.

Nice-to-Have / Bonus Points

• Exposure to NIST 800-171, ITAR, or CMMC controls.
• UNIFI UDM/network gear experience.
• Familiarity with CMS or e-commerce platforms.
• Scripting (PowerShell, Python, Bash) or automation chops.
• Experience with BitLocker in domain contexts, roaming profiles, user-profile disks.
• Demonstrated personal projects: GitHub repos, websites, SaaS, game mods, etc.

Compensation & Benefits

• Base Salary: $42 k $52 k
• Full health-insurance options.
• Cost-savings bonus program + some bonus.
• Paid training & certification reimbursement.
• All the challenge and growth that come with a fast-moving, tech-forward family business.

How to Apply

Apply online via this listing. Youll complete a quick survey; selected applicants will receive a role-specific questionnaire and the interview process will proceed from there.
Attach or link anything youve builtscripts, sites, repos, certifications, portfoliosso we can see your skills in action.