Customer Service Specialist - Inside Sales Support

Job Title:

Customer Service Specialist – Inside Sales Support

Location (city, state):

Elmhurst, IL (Hybrid – 3 days onsite, Wednesdays required)

Industry:

Manufacturing

Pay:

$55,000–$60,000 annually + potential year-end bonus based on company performance

Benefits:

This position is eligible for medical, dental, vision, 401(k) with match, paid time off, holidays, and additional standard company benefits.

About Our Client:

Addison Group is partnering with a well-established manufacturing organization known for its strong employee tenure, collaborative culture, and steady growth. The company operates with a team-oriented mindset and maintains long-standing relationships with both employees and customers.

Job Description:

The Customer Service Specialist will serve as a key liaison between customers, sales representatives, and internal departments. This role is heavily focused on email communication, order management, quoting, and supporting inside sales activities in a fast-paced environment. The position supports assigned sales accounts and ensures accurate, timely execution of customer orders from entry through fulfillment.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries via email and phone
• Support 2–3 assigned Sales Representatives with account management needs
• Process and manage 40–50 customer orders daily in NetSuite ERP
• Prepare and deliver customer quotes accurately and efficiently
• Track orders, provide status updates, and manage changes or adjustments
• Coordinate with Engineering, Production, QA, Purchasing, and Logistics teams
• Resolve shipping, tracking, and fulfillment issues
• Participate in customer and sales meetings for account setup and issue resolution
• Maintain accurate records and documentation using Google Workspace tools
• Support ongoing process improvements and operational efficiency initiatives

Qualifications:

• 2+ years of experience in customer service, account coordination, or inside sales
• Experience with order entry or ERP systems (NetSuite preferred)
• Strong written communication skills with heavy email management experience
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree preferred
• Strong interpersonal and collaboration skills

Additional Details:

This role functions as a central communication hub between customers and internal teams. Sales representatives remain actively involved and are typically copied on all communications. The environment is highly collaborative, with strong tenure across leadership and staff. Candidates must be comfortable in a lean, fast-moving setting where priorities can shift quickly.

Perks:

• Hybrid work schedule after training
• Stable organization with strong employee tenure
• Highly collaborative, team-oriented culture
• Modern office environment
• Strong benefits package and retirement plan with employer match
• Opportunity to work cross-functionally with multiple departments
• Exposure to a high-volume, fast-paced order management environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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