E-Commerce Customer Service - Day Shift

Come join the Modway family!

We’re a team of passionate individuals with a unique company culture and dynamic work environment. We aspire to bring joy to the modern home with furnishings for every room in the house.

Modway is seeking an E-Commerce Call Center /Outlet Representative with a passion for ensuring that customers’ needs are satisfied through effective communication and support. 

Essential Duties & Responsibilities:

Customer Service Duties 

· Resolves customer inquiries via phone, email, chat, and portals.

· Follows the Customer Experience procedures and compliance requirements while demonstrating efficient workplace productivity and time management skills in office call center. 

· Provide appropriate solutions and alternatives within the SLAs; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts, and file documents the CRM database.

· Maintain a high standard of written communication: clear, accurate, empathetic, and action- oriented.

Experience & Competencies:

Must have a minimum of 3 years’ current Customer Call Center ienvironment resolving customers' concerns

Must have 1-year current work experience using a CRM software

Ability to learn and adapt to new processes quickly

Strong work ethics and eager to learn

Team player and work well with others at all levels of the organization

Maintains positive attitude when facing change in a fast-paced environment

Strong problem-solving skills and the ability to think analytically

Excellent communication skills, both written and verbal

Modway offers competitive market compensation, paid lunch, federal and company holidays (12 to 15 holidays a year) benefits including medical, dental, vision, flexible spending account, AFLAC, 401K, employee discount, and PTO.

Modway is an equal opportunity employer and will not discriminate against any applicant for employment by race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.