Patient Access Scheduler

• The Patient Access Scheduler is responsible for performing clerical and reception duties related to patient scheduling and registration.
• This role serves as the first point of contact for patients and requires the ability to manage a high volume of calls while navigating multiple systems in a fast paced healthcare environment.
• The ideal candidate is highly organized, customer focused, and an effective communicator.

• Serve as the first point of contact for patients via phone or in person.
• Handle a high volume of incoming calls while providing exceptional customer service.
• Schedule patient visits and procedures for multiple hospitals and outpatient centers, coordinating with various departments and adhering to clinical protocols.
• Respond to patient questions and concerns and direct them to the appropriate department or location.
• Maintain ongoing communication with clinical staff regarding real time patient status.
• Collaborate with physicians, medical staff, and associates to optimize scheduling efficiency and effectiveness.
• Multitask across multiple technology systems to complete scheduling and registration functions.
• Collect and accurately enter patient demographic, clinical, billing, and insurance information.
• Provide patient education by explaining preparation instructions and procedural guidelines according to scheduling protocols.
• Inform patients of potential co pays and deductibles due at the time of service.
• Review and analyze financial information in the registration system and communicate details to patients and the business office.
• Communicate effectively with physicians, physician offices, ancillary departments, nursing units, and patients.
• Perform additional duties and projects as assigned.

1. Medical/Health Administration
2. Customer Service
3. Not afraid to ask for payments

• High school diploma or GED
• Minimum of one year of call center experience
• Strong attention to detail
• Proven customer service experience
• Ability to multitask and navigate multiple computer systems simultaneously
• Ability to manage a high volume of incoming calls

• Experience working in a hospital or medical environment
• Working knowledge of medical terminology

• Ability to see, read, and operate computers, telephones, office equipment, documents, and labels, including frequent use of hands and fingers.
• Ability to sit, stand, or walk for extended periods while performing work-related tasks.
• Frequent verbal communication with patients, providers, associates, and visitors, including the ability to hear and understand spoken information quickly and accurately.
• Manual dexterity to manipulate equipment with precision, including frequent keyboarding and computer use.
• Ability to walk and assist with transporting or ambulating patients and distributing supplies and equipment, including pushing or pulling gurneys and portable equipment weighing over 5 lbs.

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.