Creative Operations Lead

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

HelloFresh is looking for a Creative Operations Lead to join our Global Creative Operations team in New York. The ideal candidate will be a process maven - equally passionate about empowering people and refining the systems that drive our growing business with the goal of delivering amazing creative and strategic work in support of our Marketing Team and the initiatives of our Stakeholders across the HelloFresh portfolio.

Reporting to the Global Head of Creative Operations and Production, they will be responsible for driving the continuous optimization and improvement of existing processes and workflows. They will lead a team of Project Managers within our in-house Creative Studio, identifying new best-in-class standardizations while keeping us speedy and agile to meet ambitious marketing goals. They will not only develop an in-depth understanding of the tools and technology that support our day-to-day creative execution and provide Marketing team leaders with reliable information to make informed data-driven decisions; but will also partner with the Creative Resource Manager to keep a pulse on capacity planning and project forecasting. 

What you'll do:

• Lead & Inspire: Manage and mentor a team of Creative Project Managers, fostering their growth and ensuring the team hit production targets every week.
• Drive Operational Excellence: Oversee the end-to-end creative lifecycle for online and offline production, ensuring a seamless flow from initial briefing to final delivery.
• Sprint & Resource Management: Plan bi-weekly production sprints and lead resource allocation across Designers and Copywriters - balancing full-time, freelance, and third-party support.
• Strategic Partnership: Act as the primary bridge between the Creative Studio and cross-functional Stakeholders, ensuring our workstreams evolve alongside shifting business priorities.
• Workflow Optimization: Identify and resolve bottlenecks to increase speed-to-market. You’ll troubleshoot existing workflows and document new, scalable processes.
• System & Automation Oversight: Own the roadmap for our creative tools and technology, identifying opportunities for systematic automation to maximize output and reduce errors.
• Data-Driven Reporting: Build and maintain reporting that tracks team capacity and studio health, providing Marketing leadership with the insights needed for informed decision-making.
• Continuous Improvement: Lead post-launch assessments and process audits to ensure our ways of working remain best-in-class and documented for the global team.

What you'll bring:

• 7-9 years in-house experience in business operations working with creative teams
• Bachelor’s degree required
• Demonstrated skill in managing complex project plans
• Strong knowledge of creative and production workflows and process
• Experience working in project management systems 
• Experience working in asset management systems
• Appreciation for and ability to design workflow architecture

What we offer:

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans effective first day of employment
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, cold brew on tap & monthly catered lunches
• Company-sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com