Account Supervisor

The Account Supervisor oversees day-to-day warehouse operations while managing assigned customer accounts and performing basic office and administrative tasks. This role ensures accurate order processing, timely delivery execution, and consistent communication between warehouse staff, drivers, and customers. The Account Supervisor supports service quality, accountability, and operational coordination in a fast-paced delivery and logistics environment.

Key Responsibilities

Account & Client Management

• Act as the primary point of contact for assigned client accounts
• Manage account KPIs including on-time delivery, installation success rate, damage claims, and customer satisfaction
• Conduct regular client check-ins, performance reviews, and issue resolution
• Escalate and resolve service failures, claims, and exceptions promptly

Warehouse & Operations Support

• Supervise daily warehouse activities including inbound, outbound, staging, and dispatch preparation
• Ensure freight is handled, stored, and staged according to company and customer requirements
• Coordinate warehouse workflow with delivery schedules and driver dispatch
• Verify load accuracy, paperwork, and delivery documentation prior to departure
• Support issue resolution for shortages, damages, and delivery exceptions

Account & Customer Support

• Serve as a point of contact for assigned customer accounts
• Monitor service performance and follow up on delivery issues or customer concerns
• Ensure customer-specific procedures and service expectations are followed
• Communicate status updates, delays, or changes to internal teams and customers

Office & Administrative Tasks

• Complete basic data entry, order entry, and delivery confirmations
• Maintain records including PODs, invoices, claims, and account files
• Prepare daily and weekly operational or account reports
• Answer phones, emails, and internal system messages professionally
• Support billing, claims, and documentation accuracy

Team Coordination & Supervision

• Provide day-to-day direction and support to warehouse associates and drivers
• Assist with onboarding and basic training of new employees
• Monitor attendance, compliance, and adherence to procedures
• Promote teamwork, accountability, and a positive work environment

Safety & Compliance

• Enforce safety policies and proper material-handling procedures
• Ensure compliance with company policies and customer requirements
• Report incidents, damages, or safety concerns
• Support audits and internal reviews as needed

Qualifications

Required

• 2–4 years of experience in warehouse operations, delivery, or logistics
• Basic supervisory or lead experience
• Strong organizational and communication skills
• Comfortable performing administrative and office tasks
• Basic computer skills (email, spreadsheets, internal systems)
• Ability to work in a warehouse environment
• problem-solving, organizational, and communication skills

Preferred Qualifications

• Experience in delivery, final-mile, or 3PL operations
• Familiarity with POD systems, routing, or WMS/TMS platforms
• Customer service or account support experience
• Bilingual (English/Spanish) a plus

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 50 pounds and to talk and hear.
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

This role will work out of our Warehouse in MN. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a warehouse environment and involves frequent contact with customers, vendors, employees, and the public
• Some weekend and evening hours may be required

About ACS Logistics Holdings:

We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items, with a focus on the middle and final mile home delivery market. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.