IT Support Analyst - Classroom AV Support

Position Title IT Support Analyst - Classroom AV Support Position Type Staff Requisition Number ST171 Department Information Tech Services Title of Supervisor Director, Technology & Media Support Services Full-time/ Part-time Full-time Work Hours per Week 40 Weeks Per Year 52 Months Per Year: 12 Work Days Monday - Friday Work Hours 7:30 AM to 4:30PM End Date (required for Temporary, Per Diem, Independent Contractor/Agency): Salary Range $26.50 - $27.50 per hour Hours and Months 40 hours per week, 12 months per year Exemption Status Non-Exempt

Job Description Summary Essential Functions

• Plans, installs, troubleshoots, and performs preventive maintenance and basic repairs on all audio/visual equipment and other specialized hardware/software solutions, with emphasis on classrooms/labs, clinics, conference rooms and other non-office campus spaces.
• Independently manages/coordinates cross-functional audio/visual infrastructure projects of medium to high complexity.
• Prepares, researches and prices technical solutions and specifications in order to address users' needs (especially during the annual budget process).
• Represents ITS on the Academic Space Planning Committee (ASPC)
• Schedules and coordinates technology installations and repairs with 3rd party vendor partners.
• Provides end user training assistance for classroom technology and audio/visual systems as needed.
• Contributes requirements for images for different models of computers used by the Nazareth campus.
• Assists with testing new images.
• Utilizes the Microsoft Endpoint Configuration Manager console to deploy jobs, provide remote assistance, provide group management, and create/deploy images.
• Maintains pertinent working documentation in the ITS Knowledge Base.

• Audio/visual technology, lecture capture and streaming solutions, video/web conferencing, specialized academic software licensing, digital signage.
• Provides second line support for audiovisual and video conference equipment setups for academic, administrative and community sponsored events.
• Maintains inventory and maintenance records on all audio visual devices, computers and all other related equipment.
• Organizes and maintains AV equipment and storage to allow for efficient workflow.
• Contributes to enhancing existing documentation in the ITS Knowledge Base.
• Offers input into TMSD student worker training materials.
• Participates in professional development on an annual basis; focuses on acquiring, improving and applying technological and other skills that are essential to achieving the goals of the University.
• Other duties as assigned including providing occasional off hours audio/visual support for campus events.

Required Education, Experience, Technology Applications and Skills

• Associate's degree in A/V Technology and Communications or a related field, or an Associate's degree in any field with demonstrable relevant experience.
• The IT Support Analyst must demonstrate basic competency level and aptitude pertaining to each essential function outlined.
• In general, the individual should have at least 3-5 years' directly relevant experience to qualify for this position; however, exceptions can be made for individuals with a proven knowledge base (for example, a recent Computer Science graduate) and strong aptitude for learning in a highly technical environment.
• Strong written and verbal communication skills.
• Handles confidential information sensitively and appropriately.
• Strong, demonstrable analytical and technical aptitude with focus on identifying and alleviating the root cause of a problem; solves the whole problem.
• Customer-focused: sees problems from the customer's perspective.
• Clear verbal and written communication skills.
• Positive, proactive attitude.
• Tolerance for ambiguity.
• Ability to effectively manage time and prioritize tasks.

Preferred Education, Experience, Technology Applications and Skills

• Bachelor's degree.
• Additional technical certifications (e.g. Extron ) are a plus.

Supervisory Responsibilities

• The position requires coordination with outside vendors on various A/V hardware installations and verifies the successful completion thereof.

Physical Requirements

• The position requires working primarily in an office or campus setting with moderate to light noise.
• Walking, lifting up to 60 lbs., working at a computer and some climbing will be required.

Equipment to be used

• Type of Technology, Equipment, Tool
• Windows 11
• Audio Visual Technology
• Extron device configuration and programming
• Active Directory
• MacOS X
• Microsoft Office Apps (all)
• Google Apps / G Suite
• Apple devices (iPad , Apple TV)
• Video/web conferencing (Zoom & Teams)
• Digital Signage Solutions
• Lecture Capture & Streaming Solutions
• Project Management tools
• TeamDynamix (TDX)
• Zoom/Microsoft Teams

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