IT Operations Manager

ComResource is looking for an IT Operations Manager.

Responsibilities:

• Develop communication programs to keep the senior leadership team informed on the mission readiness of information technology.
• Lead the IT team through identification of work priorities, schedule work assignments, provide technical direction, and provide development support.
• Proactively stay informed and knowledgeable of industry trends and technology solutions.
• Proactively position the IT team to continue supporting the growth of the organization.
• Proactively work with the CIO in developing multi-year roadmaps for all critical business platforms.
• Mature ITIL aligned processes such as incident, problem, change, and asset management procedures.
• Oversee and manage multiple managed service providers to ensure they are meeting organizational needs through various performance metrics.
• Develop and mature reporting around service desk ticketing, patch management, backups, and external threat detection.
• Identify and manage the resolution of system and network performance issues.
• Ensure technology is current and supports a highly efficient work environment.
• Serve as a change agent, promoting positive change in the organization and demonstrating drive for continual improvement and efficiency.
• Perform analysis of cloud-based and on-premise infrastructure environment needs and contribute to design architecture, integration, and installation.
• Evaluate hardware and software requirements and capabilities and make recommendations; check systems to optimize performance and initiate recovery action after system failures.

Essentials:

• Strong leadership skills in developing and growing IT organizations.
• Bachelor's degree in a technical field, computer science, or management information systems.
• 3+ years of experience leading IT organizations involving federal or state regulatory oversight.
• 3+ years of business application domain experience, leading and delivering cross-functional enterprise application projects of various sizes.

Desired:

• Certification in ITIL V.3 or V.4.
• Experience working in a controlled, regulated, or validated environment.
• Experience working with data centers and applications running in Azure cloud-based environments.
• Strong knowledge of managing and securing Office 365 environments.
• Knowledge of integrating AI technologies into the business environment.
• Knowledge of core banking systems.
• Knowledge of industry cybersecurity tools.