Operations Manager - Full-time / Part-time

Burn Boot Camp Virginia Beach - Hillltop is looking for an Operations Manager to join our team. We are looking for enthusiastic individuals who can deliver an exceptional experience to all our members and uphold Burn Boot Camp's high standards. 

POSITION DESCRIPTION

Operations Managers are people who are passionate about creating an environment that leads to people reaching their goals through building relationships, selling memberships, and leading our team at the front desk. The Operations Manager plays a critical role at Burn Boot Camp as the leader of a member-facing team and the first faces a potential member may see when they visit for the first time. They are responsible for executing the front desk role while also upholding the high standards of Burn Boot Camp through the front desk team. There is a strong focus on “leading up” to be a part of process improvement and ensuring the direct experience from the front desk is factored into significant decisions.

FLEXIBLE AVAILABILITY

*MUST BE AVAILABLE TO WORK A MINIMUM OF 17 CAMPS PER WEEK (REQUIRED)*

Monday - Friday AMs from 5:15am-10:30am

Monday - Friday PMs from 3:30pm-6:45pm

Rotating Saturday AMs from 7:45am-10:00am

RESPONSIBILITIES

• Provide an exceptional member experience, with an emphasis on retention and community
• Communicate with gym leads, trials, and members over established communication systems including phone calls, text, email, and social media platforms
• Drive retail sales by optimizing product selection and executing monthly retail launches. Oversee inventory management, sales tracking, and reconciliation
• Achieve monthly membership sales targets, KPI goals, promotional voucher sales, and continuously work to improve membership and conversion rates
• Proactively define a clear direction for location performance — grounded in data and organizational priorities — and ensure alignment across every level of the team
• Engage in interviewing, scheduling, and training for Burn Ambassadors and Childwatch Team Members
• Provide ongoing training, support and performance management to Burn Ambassador and Childwatch teams to drive operational excellence, with a focus on community and member experience
• Conduct regular team meetings and ensure clear communication on current sales promotions, gym events, and new processes

QUALIFICATIONS

• Excellent written, verbal, and in-person communication skills.
• Excellent sales and customer service skills, with the ability to drive member engagement and sales
• Excellent organizational skills and attention to detail.
• Confident in sales and able to teach a simple sales process to other Burn Ambassadors
• Able to capture content for social media and has a solid understanding of social media.

BENEFITS

• Free or discounted Burn Boot Camp gym membership
• Discount on Burn Boot Camp retail and nutrition products
• Paid training

THE BURN BOOT CAMP MISSION

Our mission is to ignite a global health transformation through empowering women and their families. We seek to build confidence, happiness, and disciplines that transcend fitness, creating mentally and physically strong communities.

OUR CULTURE

We are a dynamic community whose commitment to each-other and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying "yes!” to uncharted territory is an everyday practice.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills, or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary. We are looking forward to reading your application.

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