Residential HVAC Customer Service Supervisor

Now Hiring: Full-Time Customer Service Supervisor (HVAC Industry)

Are you an enthusiastic, outgoing person?  That is what we are looking for in a leader.

Oliver Heating & Cooling is a growing HVAC company seeking a dedicated Customer Service Supervisor with strong leadership skills and a passion for delivering exceptional customer experiences.

Position Overview:
As our Customer Service Supervisor, you will oversee daily operations of the customer service team, ensuring efficiency, professionalism, and high-quality support for our clients. You’ll play a key role in shaping customer interactions and maintaining our reputation for reliability and excellence.

At Oliver Heating & Cooling, our greatest asset is our people. We pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you’ll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone.

Key Responsibilities:

• Supervise and support a team of customer service representatives
• Monitor call quality, scheduling, and team performance
• Handle escalated customer concerns and ensure timely resolution
• Train, coach, and develop team members
• Collaborate with dispatch and service teams to ensure smooth operations
• Create the weekly schedule for proper staffing and coverage
• Maintain accurate records and reporting

Qualifications:

• Minimum 5 years of customer service experience (HVAC or home services industry preferred)
• Proven leadership or supervisory experience
• Excellent communication and problem-solving skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong follow-through and problem-solving abilities
• Familiarity with Service Titan a plus.

What We Offer:

• Competitive salary based on experience
• Full-time, stable position
• Paid Health Benefits
• Opportunities for growth and advancement
• Supportive team environment

If you’re ready to lead a team and make a real impact in a fast-paced HVAC company, we’d love to hear from you!

Apply today and grow your career with us!