Project Manager

Job title: Project Manager
Location: Tampa, FL 33607 (1 day onsite per week - Standard hours)
Duration: 12 Months (Possible extension)

Job Details:

• Manages one or more high-level, complex non-technical projects within the constraints of scope, quality, time, and cost, to deliver specified requirements. Projects may be strategic in nature.
• Responsibilities may include resource allocation and all phases of development life cycle (i.e. feasibility study, requirements, analysis, ROI, business plan, design, testing, and implementation planning).
• Regularly interacts with management. Coordinates and directs the activities of project team members. May be responsible for cross-functional teams. Ensures all project requirements and/or objectives are documented. May obtain and manage external resources required for project completion.

Skills:

• Expertise in running medium to large scale projects
• Excellent understanding of project management processes and procedures
• Experience with project management and analyst methodologies and best practices
• Strong analytical skills
• Business process development best practices, change management
• Strong MS Project, MS Word, Visio, MS PowerPoint and MS Excel skills
• Understanding of systems for sharing and collaboration
• Excellent communication skills to work with cross-program resources

Basic Qualifications:
Doctorate degree or Master's degree and 2 years of experience
or Bachelor's degree and 4 years of experience
or Associate's degree and 8 years of experience
or High school diploma / GED and 10 years of experience


Top 3 Must Have Skill Sets:

• Problem-Solving and Analytical Skills: Use data insights to drive results and elevate customer experience. Combine analytical thinking with creative problem-solving to spot gaps early and deliver effective solutions.
• Business Acumen and CX Alignment: Understand business objectives and align customer experience strategies to them. Translate priorities into clear, actionable plans that deliver measurable impact.
• Interpersonal and Influencing Skills: Build strong relationships across teams and with external partners, vendors, and customers. Leverage interpersonal and networking strengths to influence, collaborate, and align stakeholders toward shared goals.

Day to Day Responsibilities:

• Optimize OTC Platforms: Manage and evolve SAP, EDI, Salesforce CRM systems, AI solutions through proactive enhancements, training, and troubleshooting to boost performance and engagement.
• Drive Process and Digital Transformation: Lead modernization and improvement initiatives focused on service excellence, automation, and scalable digital capabilities.
• Collaborate Across Functions: Partner with Quality, Compliance, Finance, Commercial, Technology IS, and vendors to optimize service processes and eliminate friction points.

Possible Extension:

• Yes

Red Flags:

• The person must have a customer service experience.

Interview Process:

• 2 interviews - 1st round 1-on-1 and 2nd round panel

Position is offered by a no fee agency.