Patient Access Specialist

We are looking for a Part-Time Patient Access Specialist to support patient registration and front-end access services in Evansville, Indiana. This Long-term Contract position focuses on creating a welcoming experience while guiding patients through scheduling, insurance verification, and billing-related questions. The ideal candidate brings strong communication skills, attention to detail, and confidence working with computer systems in a fast-paced healthcare setting.

Responsibilities:

• Welcome patients professionally and complete registration activities with accuracy and efficiency.

• Coordinate appointment scheduling and manage inbound and outbound calls to address patient needs promptly.

• Review insurance information, confirm medical coverage, and explain deductibles, copays, and basic billing details.

• Maintain clear and organized documentation while entering updates into applicable computer systems.

• Provide receptionist and clerical support, including handling paperwork, labeling, and other administrative tasks.

• Assist patients with questions about procedures, required forms, and next steps before or after visits.

• Support ad hoc financial-related activities in accordance with established department guidelines.

• Follow protocols and standard procedures to help optimize patient access workflows and service quality.

• Previous experience in patient registration, medical front desk support, call center operations, or a similar customer-facing healthcare role.
• Strong customer service and verbal communication skills with the ability to assist patients clearly and professionally.
• Working knowledge of insurance processes, medical coverage verification, billing terminology, deductibles, and copays.
• Ability to document accurately, manage paperwork, and perform clerical duties with strong attention to detail.
• Comfortable using computer systems for scheduling, data entry, and record maintenance.
• Effective typing skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with healthcare procedures, protocols, and standard administrative practices is preferred.