Customer Service Manager HomeCare

Overview

Who We’re Looking For:

We are empowering an exceptional Customer Service Manager (CSM) to transform client experiences and elevate team performance through innovative leadership and compassionate care. In this role, you will oversee service quality, employee performance, and customer satisfaction—ensuring our clients consistently receive the highest level of care.

We're looking for a visionary professional who turns challenges into opportunities, demonstrating agility, strategic thinking, and exceptional leadership in a dynamic, high-energy environment.

What You’ll Gain

We believe in investing in our people and creating an environment where you can grow and succeed.

• A supportive, collaborative, and positive company culture
• Competitive compensation with daily pay options
• Tuition reimbursement and partnerships with leading educational institutions
• Generous referral bonus program
• Comprehensive benefits package, including supplemental plans, EAP, and 401(k)
• Ongoing career development and advancement opportunities

Responsibilities

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills