QC Operations Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Relocation bonus
• Signing bonus
• Training & development

Quality Control Operations Manager
Location: Roanoke, VA
Position Type: Full-Time, W-2
Schedule: Second shift / field-based (flexibility required)

About the Role
We are seeking a Quality Control Operations Manager to play a critical role in maintaining and elevating service quality across our commercial cleaning operations in Roanoke. This is a hands-on, field-based leadership role focused on inspections, quality assurance, training, and team support across all facilities. This position is ideal for someone who thrives in the field, takes pride in high standards, and enjoys coaching teams to success while also collaborating closely with operations leadership. As the business grows, this role offers strong upward growth potential.

What Youll Do
Quality Control & Inspections

• Conduct routine and follow-up inspections across all assigned facilities
• Identify quality issues, trends, and opportunities for improvement
• Ensure cleaning standards, scopes of work, and client expectations are consistently met

Training & Coaching

• Provide hands-on training and retraining for cleaners and supervisors
• Reinforce best practices, attention to detail, and efficiency
• Support new account startups and corrective action plans when needed

Team & Operations Support

• Work closely with the Operations & Client Success Manager and supervisors to maintain service quality
• Coach teams in the field and step in to directly manage when operational needs require
• Recommend corrective actions, staffing adjustments, and process improvements

Collaboration & Reporting

• Communicate daily with the Operations & Client Success Manager
• Provide weekly updates and insights to the President and Owner
• Assist with light administrative work, reporting, and documentation (estimated 20%)

Schedule & Work Environment

• Primarily second-shift (approximate schedule: 2PM-10PM, 3PM-11PM, 4PM-12AM, etc.)
• Field-based role with travel between sites
• Flexibility required to support operational needs as they arise

What Were Looking For

• 13 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)
• Prior leadership or management experience (required)
• Strong attention to detail and a high standard for quality
• Confident communicator who can coach, train, and hold teams accountable
• Self-starter who works well independently and within a leadership team
• Comfortable being in the field the majority of the time

Compensation & Benefits

• Base salary: $42,000 per year
• Quarterly performance-based bonuses
• Paid Time Off (PTO)
• Paid holidays
• Fuel Stipend $3000 per year
• Health insurance stipend $3000 per year
• Company phone and laptop
• Clear opportunity for growth and advancement as the company expands

Why Join Us
This role is an opportunity to own quality, build strong teams, and make a visible impact every day. If you enjoy being in the field, leading by example, and growing with a company that values accountability, collaboration, and high standards wed love to meet you.